Faqs

FAQ — PRIMO DESTINATIONS

For your convenience, we’ve put together some frequently asked questions.
If you have questions not covered by these, please contact us.

FAQS FOR OWNERS

YOU SUPPORT VRBO OWNERS? WHAT ARE MY SUPPORT OPTIONS?

If you are a VRBO customer you can contract with us for Primo Destinations marketing and
support services and/or for Primo Destinations local site management services delivered
through our franchise network (if available).

WHAT IS INCLUDED IN MARKETING AND SUPPORT SERVICES?

First you become part of the Primo Destinations network of luxury vacation rental properties
which are marketed directly to guests nationwide. This includes a listing on our website and
access to five web-based third party marketing channels including VRBO, HomeAway, FlipKey
Airbnb.com and Booking.com. We also save you time and the hassle of managing the
reservation process including responding to inquiries, booking reservations and all
pre-guest arrival communications. Finally our automated systems and credit card processing
facility handle guest deposits, pays the local & state sales taxes and provide you with
a monthly payment.

WHO PAYS FOR THE CREDIT CARD PROCESSING FEES?

The guest pays a credit card booking fee as part of the reservation process allowing you, as
owner, to receive 100% of the revenue less our fee and the applicable state and local sales
tax.

WHAT HAPPENS IF I DON’T LIKE THE SERVICE? CAN I CANCEL?

The terms of the Primo Destinations listing agreements are one year but they are cancellable
at any time with sixty days notice without cause or penalty. However, to qualify for the
Primo Destinations guarantee you must fulfill a complete year.

HOW DOES THE PRIMO DESTINATIONS GUARANTEE WORK?

We understand that any change has risk. So, for the first year, we guarantee that your net
rental revenue will increase by at least 8% (which will cover our fee), or we will pay you
back on a dollar for dollar basis for up to 100% of our fee at contract termination.

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Choose Primo Destinations and you won’t look back.